Delivery

EXPRESS
Delivered in 2-3 working days. $20

What courier companies do you use?

We currently use DHL as our courier worldwide and our Premium Delivery Partner, offering both 90 minute deliveries and nominated time-slot deliveries to eligible orders and addresses within London. In the US, our delivery partner is UPS.

Can deliveries be contact free?

Yes contact-free delivery is available to request from your courier upon delivery.

What is 90 Minutes delivery?

Choose the 90 minute delivery option to receive your pieces within 90 minutes of placing your order. This service is available to select London postcodes and for products available from our central distribution centre. The service is available for orders placed between 6.30am and 8.30pm, Monday to Saturday and 9.30am and 7pm on Sundays. If your order is eligible for the 90 Minute delivery option will be displayed to you at checkout. For such orders, customers will receive an email containing a tracking link allowing them to follow their delivery live, all the way to their door, from as much as one hour before delivery is due.

Do you gift wrap?

Our iconic packaging is perfect if your purchase is a gift. Opt for our marbled boxes – iconic and artist-designed. Alternatively, we offer an eco-packaging option: marble-lined brown boxes which are discreet, chic, recycled and recyclable. Both options are free of charge and whichever you choose, each item will be perfect when you receive it. All shoes will arrive in the designer's original packaging.

Do I have to pay customs and import charges?

In order to assist customers, in Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold). However, you have the option to opt out and pay these charges on delivery. If you are shipping to South Korea, all prices shown on product and listing pages exclude duty and/or tax, however, customers can opt to pre-pay taxes and duties by checking the 'Pre-pay your duty and tax' tick box.

From 1 July 2018, 10% goods and service tax (GST) will be levied by the Australian government on orders under AUD $1,000. For a limited time, we are pleased to pay this on your behalf.

For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the 'Pre-pay your duty and tax' box at checkout. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.

If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by MATCHESFASHION to you. Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.

Please note, duty is applied as a flat-rate percentage of total item value for all products. If you believe that you have been overcharged for duty please contact Customer Care on 080 822 0307 (local rates in South Korea; English speaking) or +44 (0)20 7022 0828 or email customercare@matchesfashion.com and we will be happy to investigate the position and refund any difference as appropriate.

If you are shipping to the US, Customs Duty has been pre-paid for you by MATCHESFASHION with no additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by MATCHESFASHION and pay use tax on those purchases unless exempt under local State law.

Do you deliver to PO Box addresses?

No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier will contact you to obtain a physical address for delivery.

Can I track my shipment?

It's easy to track your order by clicking the tracking link in your shipping email. Or, you can contact Customer Care on 0800 009 4123 (UK freephone) or email the team.

Why are shipping restrictions applied to some products?

Due to international trading agreements and regulations, LangShop Demo Store must adhere to some specific shipping restrictions.

We are unable to ship exotic skins outside the EU. For any customers outside the EU wishing to purchase an item containing exotic skins, please contact Customer Care. In addition, we are required by EU regulation to obtain a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Care on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 or email us.

Additionally, orders containing fine jewellery cannot be dispatched to Russia. Customers in Russia wishing to purchase fine jewellery must arrange for their shipment to be delivered outside of the Russian Federation.